Contact
Corrections welcome. Order questions belong with the seller.
Order problems go to the seller. We cannot see your order, change it, cancel it, track it or refund it. The charge appears under BuyGoods, and BuyGoods is the only party able to act on it. Start at the refunds and returns page, which sets out what to have ready.
What this inbox is for
- Corrections. A price, a bottle count, a shipping term or a guarantee length that no longer matches the seller's page. Send the figure you saw and a link; these get fixed first.
- Label detail. If you have the bottle and it carries amounts, percentages or a full INCI list, send a photograph. Documented figures would let us replace the "no amounts published" notes on the overview page with real ones.
- Something that reads wrong. If a passage sounds like a health claim or like advice, tell us which sentence. That is a writing fault and we would rather fix it.
- Rights and legal notices. Trademark, copyright or takedown matters.
Reaching us
Email hello@kerafirm-us.com. Corrections are usually handled within two business days. There is no phone line, no live chat and no postal address to publish; this is a small publishing operation rather than a pharmacy.
What we cannot answer
Clinical questions get a polite refusal rather than a guess. Is this safe alongside my allergy, does my nail need treating, what is the discolouration, how should a diabetic foot be managed: each needs eyes on the nail and access to your history. Pharmacists field ingredient queries for free and faster than we manage; podiatrists are the right destination for the nail itself. Equally outside what we can do: relaying messages to the seller, predicting a delivery date, or commenting on an order invisible to us.
If you are the brand
Rights holders and manufacturers are welcome to write. Send a corrected figure with a source and it gets changed. We will not publish a claim on request, and we will not remove accurate information because it is unflattering. If you publish a full ingredient panel with amounts, we would genuinely like the link.
What happens to your message
A person reads it, it stays only as long as the matter is live, then it goes. Nothing is added to any list, used for marketing, or forwarded to the seller or BuyGoods. There is no need to include health information, an order number or card digits, and none of them help us correct a price. The privacy policy has the rest.